Important Information
PAYMENTS
All quotations are valid for 30 days only, the prices can be secured with a deposit.
If you are ordering through my website payments will be paid in full upfront. You may use debit / credit card.
If you are requesting a quote direct then 50% deposit will be taken upfront via BACs, with a minimum deposit of £50. The remaining balance will be due once you are happy with your designs and ready to proceed to printing.
Your final balance for day stationery must be paid no later than 6 weeks before your wedding.
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SHIPPING
All orders will be shipped to the address provided at checkout. Please make sure that this address is correct before submitting your order. If there are any issues please let me know asap. Your order will only be shipped once full payment has been received.
Estimated delivery ranges from 1-6 weeks from design approval depending on what is being ordered. Please understand that Royal Mail / Evri occasionally have delays that are out of my control. You will receive an email containing tracking information once your order has shipped. Finn & Wild will not be held liable for delivery delays beyond our control.
INTERNATIONAL SHIPPING
For any international orders please contact me direct. I can then calculate the shipping to your delivery address and raise a custom listing with this information. Please keep in mind international deliveries can take a few weeks to arrive.
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RETURNS/REFUNDS
You have 24 hours from purchase to cancel your order with a full refund. As all items are custom made I do not offer any refunds once work has begun on your order. However, if you are unhappy with your order please contact me as I can always fix things. Please ensure you check all work as soon as it arrives and let me know as soon as possible if there are any issues or missing items.
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REPRINTING
Finn & Wild will print the stationery as per approved proofs. It is the clients responsibility to double check all information is correct on the final drafts. Once confirmation has been providing to proceed to printing, any errors are the customers responsibility. If re-printing is required then a fee may occur.
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SHARING TO SOCIAL MEDIA / WEBSITE
Finn & Wild reserves the right to post any photos/videos of their work to social media and/or to their website for promotional purposes, any private information such as contact details will be blanked out. If you do not wish for your stationery to be shared please advise by email at the soonest notice.
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By placing an order with Finn & Wild you are agreeing to these terms and conditions.
